Technical Support
Technical support that explains what it found.
Remote helpdesk, on-site visits, and malware cleanup — available on demand, prioritized while your hour block or retainer is active, and summarized in writing when the ticket closes.
When you need this
- Your internal IT person is on vacation, overloaded, or just left
- Devices freeze, logins fail, or printers stop and nobody can say why
- A machine is behaving strangely and you suspect malware
- You'd rather pay for the hours you use than a plan you might not
- You want a second team that documents fixes instead of just applying them
Services in this category
Remote IT Helpdesk
Fast troubleshooting over a secure remote session for software, accounts, email, printing, and performance issues.
- Secure remote access with your consent each time
- Microsoft 365 and Google Workspace issues
- Performance tune-ups
- Ticket notes you can keep
On-Site IT Support
An engineer at your location for hardware faults, network issues, and anything that can’t be solved through a screen.
- South Florida coverage from Boca Raton
- Scheduled visits or urgent dispatch
- Hardware swaps and repairs
- Site documentation updated after each visit
Virus & Malware Removal
Containment, cleanup, and hardening for infected devices, with a plain-language report on how it got in.
- Isolation and forensic snapshot
- Removal and system verification
- Password resets and MFA where missing
- Prevention recommendations
Working alongside your IT team
If you already have IT staff, Speed works as an overflow and specialist bench. We can take tickets from your queue, handle a project so your team stays on daily work, or cover absences. Every ticket comes back with notes in your system, and we don’t touch anything outside the agreed scope without asking.
IT managers use this to prove capacity to leadership without adding headcount. Start with a 10-hour block as a pilot; the work summaries give you the evidence to decide what to hand over next.
How we deliver
Raise the request
Portal, email, or phone. Tell us who’s affected and how urgently.
Triage
We assign a priority and tell you the plan. Urgent issues jump the queue.
Resolve
Remote first. If it needs hands, we dispatch on site.
Summarize
Root cause where we found one, what we changed, and what would stop it happening again.
Technical support FAQ
How fast do you respond?
Active hour blocks and retainers get priority scheduling; urgent issues are handled first. Guaranteed response and resolution times are part of Flow plans, where we’re already monitoring your environment.
Do you support home users?
Yes, on an hourly basis for home offices and individuals — remote or on-site with a three-hour on-site minimum.
What if the problem keeps coming back?
Then it’s usually a symptom of missing monitoring, patching, or backups. We’ll say so in the summary and show what Flow would cover.
Something broken right now?
Describe the issue and how many people it’s affecting.