Speed — Fast IT Solutions
Fast IT solutions and quick wins — without a managed contract.
Something needs installing, moving, or fixing, and you need it done properly this week. Speed gives you engineers on demand: remote first, on-site across South Florida when it matters, with a written summary when the work is done.
Speed is for you if
- Your in-house IT team needs extra hands for a rollout, a migration, or a backlog of tickets
- You're a start-up that wants usage-based help rather than a fixed monthly plan
- You have a one-off project: new office, new Wi-Fi, new devices, new cloud tenant
- Something is broken and you need it fixed today, not after a sales cycle
- You run a home office and want reliable, hourly technical help
What Speed covers
Three categories, each with clearly scoped services. Click through for what’s included.
Installations
Hardware and software deployed correctly the first time, from a single workstation to a whole office.
- Hardware & software installation
- Network & Wi-Fi setup
Setup & Onboarding
New cloud tenants, data moved safely, and devices ready for people on day one.
- Cloud account setup
- Data migration
- Device onboarding
Technical Support
Troubleshooting and cleanup by people who explain what they found.
- Remote IT helpdesk
- On-site IT support
- Virus & malware removal
How Speed works
Submit your request
Issue, setup, or project. Email, form, or a call — whatever is fastest for you.
We triage and confirm scope
You’ll know what we’re going to do, roughly how long it takes, and how it’s billed before we start.
We resolve or implement
Remote first. On-site when hands are needed. Same engineer through to completion where possible.
You get a work summary
What we did, what we found, and what we’d recommend next — in plain language.
What Speed is (and isn't)
Speed is
- On-demand, fast-response IT work you request when you need it
- Scoped and documented: every job ends with a summary
- Available to businesses with or without an in-house IT team
- A sensible first step before committing to a managed plan
Speed isn't
- Continuous monitoring or scheduled patching
- Managed security operations or backup/DR management
- Ownership of your compliance program
- Recurring strategy reviews — those live under Flow and Vision
Choose your Speed
Three ways to engage. Pricing is confirmed in writing after a short scoping call.
Prepaid Hour Blocks
Use hours for incidents, rollouts, onboarding, migrations, and project work.
- 10-hour block for occasional needs and small projects
- 20-hour block for frequent support and active projects
- Priority scheduling while your block is active
- Work summary after each request
- After-hours available by request
Speed Retainer
Faster dispatch and included hours each month for businesses that want consistent priority support without enrolling in managed IT.
- 20 reactive support hours per month
- Add hours anytime in 10-hour blocks
- Priority scheduling every month
- Still reactive: no monitoring, patching, or security operations included
Residential Hourly
Remote or on-site support for troubleshooting, setups, Wi-Fi issues, device tune-ups, and malware cleanup.
- Billed hourly, tracked in 15-minute increments
- On-site minimum: 3 hours
- After-hours available by request
Speed FAQ
Do you offer remote support?
Yes. Remote is fastest for most issues and is always our first option. On-site visits are available across South Florida when the work needs hands on hardware.
Can Speed help with Microsoft 365 or Google Workspace?
Yes: tenant setup, migration, licensing cleanup, security baseline, and day-to-day configuration. See Cloud account setup under Setup & Onboarding.
Can we use Speed alongside our own IT staff?
That’s one of its main uses. We work from your ticketing system or ours, document everything, and hand back clean notes so your team stays in control.
Can you manage our IT long-term?
Speed is for on-demand help. Long-term proactive coverage — monitoring, patching, security, backup, compliance — is provided under Moonscape Flow.
Need more than Speed?
Ready for always-on coverage? Flow adds proactive monitoring, security, backup, and compliance on a fixed monthly subscription.