Everything IT has to cover, on one map
Fifty processes in ten areas, from governance and budgets to the help desk. Click a tile or an area name: the drawer shows which of Speed, Flow and Vision covers it, the service pages behind it, and the partners we bring in.
Process names follow COBIT 2019 objective codes where one applies (EDM: evaluate, direct, monitor · APO: align, plan, organize · BAI: build, acquire, implement · DSS: deliver, service, support · MEA: monitor, evaluate, assess). Click any tile or area name to see how Moonscape covers it.
Three pillars. Pick the one that matches how you want to buy IT.
Some businesses want an engineer on call. Some want the whole thing run for a monthly fee. A few want a technology executive in the room without paying for a full-time one. Each of those is a pillar here, and they stack if you need more than one.
Why the map looks like this
The grouping follows the COBIT framework that auditors and larger IT departments use, which is why the objective codes appear on the tiles. Every area maps to one or more of our three ways of working, and each one names the partners we bring in.
Speed
Scoped projects and hourly engineering when you need hands now.
Flow
Managed IT on a monthly subscription: the daily running of everything.
Vision
A part-time CIO and the support desks a larger organization runs on.
The pillars
Pillar 1 · Speed — Fast IT Solutions (Quick Wins)
On-demand work, billed by the hour or in prepaid blocks. Good for projects and for anything that can’t wait for a contract.
- Installations
- Setup & Onboarding
- Technical Support
Pillar 2 · Flow — Managed IT Subscriptions (Set It and Forget It)
A monthly subscription. We monitor, patch, back up, license, and secure the environment, and your staff call us when something’s wrong.
- Security & Compliance
- SaaS Management
- White-Label Solutions
Pillar 3 · Vision — Strategic IT Partnerships (The Long-Term Partner)
Leadership and the people-heavy services: a fractional CIO, support desks for employees and customers, email and phones.
- Employee Support & Lifecycle
- Corporate IT Management
- Customer Support On-Call
- Email & Communications
Side by side
The differences that decide which one you need.
Speed
How it works
You ask, we act. Reactive by design.
Who it suits
In-house IT teams that need overflow, start-ups, one-off projects, home offices
How you pay
10- or 20-hour prepaid blocks, a monthly retainer, or hourly
Response
Priority scheduling while a block or retainer is active
What’s in it
Installs, tenant setup, migrations, troubleshooting, malware cleanup, tune-ups
What’s left out
Monitoring, scheduled patching, backup management, owning your compliance program
First step
Send us the problem
Flow
How it works
We watch it so you don’t have to. Proactive.
Who it suits
Businesses of roughly 10 to 250 people that want IT handled without hiring
How you pay
Fixed monthly fee, priced on users and devices
Response
A defined SLA per plan; faster on Professional and above
What’s in it
Monitoring, patching, security, backup, SaaS licensing, compliance support, helpdesk
What’s left out
Board-level strategy, vendor negotiations, running an RFP
First step
The free IT Health Check
Vision
How it works
We sit with leadership. Strategic.
Who it suits
Executive teams, regulated companies, multi-site or fast-growing organizations
How you pay
Monthly retainer, or a scoped project
Response
Scheduled reviews, with on-call escalation between them
What’s in it
Fractional CIO, roadmaps and budgets, vendor and RFP management, 24/7 support desks, communications
What’s left out
Hands-on break-fix (Speed) and daily operations (Flow)
First step
A discovery call
Can't tell which one you need?
That’s normal. The Health Check tells you which pillar to start with and what can safely wait.
Who we partner with
Partner accounts we hold, which is how we quote hardware and licensing directly.
- Microsoft Partner
- Dell Technologies
- Cisco
- Lenovo
- Nvidia
- Oracle
- Arctic Wolf
- Trend Micro
- 8x8
- Fortinet
Questions we get about the pillars
Can I combine them?
Most clients on Flow end up adding Vision for the leadership piece, and plenty use Speed hour blocks for projects on top of a Flow plan. Each pillar is priced on its own, so combining them doesn’t mean paying twice for the same thing.
Do you work alongside an in-house IT person?
That’s one of the main reasons Speed exists. We take tickets from your queue or ours, leave notes in your system, and stay out of anything you haven’t handed over. Vision can also sit above an internal team as the advisory layer.
Where do you go on site?
South Florida, from Boca Raton. Remote support covers the rest of the country, and for most issues remote is faster anyway.
Why isn't pricing on the page?
The plan structure and what each one includes is published. The number depends on how many users, devices, and sites you have and whether compliance is in scope, so we confirm it after a short scoping call and put it in a proposal.
Map drawer panels
These containers are hidden on the live site. Each one opens in the side drawer when a visitor clicks its tiles or area name on the map above. Edit the text, links and buttons here like any other section.
Governance, Risk & Compliance
Who decides what IT spends, and what you would do if the office flooded on a Tuesday. Most companies our size keep the answers in someone’s head. This area is about writing them down and checking them once a year.
How we deliver it
- VisionA part-time CIO drafts the IT policies and keeps the risk register, then reports on both to your leadership team each quarter.Virtual CIO →
- FlowCompliance-as-a-Service turns HIPAA, SOC 2, PCI or ISO requirements into controls, evidence and a calendar.Compliance-as-a-Service →
- FlowManaged backups with tested restores, plus a written continuity plan you can hand to an insurer or auditor.Flow plans →
Tools we work with
Productivity, cloud, identity, security and AI tools.Internal Controls & Assurance · Compliance Management
Managed security operations.Risk Management
Backup, recovery and cyber resilience.Business Continuity Management
Network security and SD-WAN.Business Continuity Management
Servers, storage and endpoints.Business Continuity Management
Strategy & Innovation
A two- to three-year technology plan that lines up with where the business is going, with a budget behind it. Without one, IT spending happens one emergency at a time.
How we deliver it
- VisionThe Virtual CIO owns the roadmap and the annual budget, and walks your executives through both every quarter.Virtual CIO →
- VisionWritten IT policies and standards that your staff can find and follow.Corporate IT Management →
- VisionPlain reporting on the numbers that matter: response times, patch status, licence spend, project progress.Vision →
Tools we work with
- Productivity, cloud, identity, security and AI tools.IT Strategy · IT Innovation Strategy
- Anthropic ClaudeAI assistants for everyday work.IT Innovation Strategy
Networking, security and collaboration.IT Strategy- Servers, storage and endpoints.Performance Management
Laptops, desktops and servers.Performance Management
Project & Portfolio Management
Every migration or office move is a project with a scope, a date, an owner and a budget. Portfolio management is the discipline of deciding which projects run this quarter and which wait.
How we deliver it
- SpeedScoped, fixed-price projects: a new office, a Microsoft 365 migration, a server replacement, with notes at the end.Speed →
- SpeedInstallations and onboarding work delivered by our engineers, on site when the job needs hands.Installations →
- VisionThe Virtual CIO ranks the project list against the budget and manages the change for your staff.Virtual CIO →
Tools we work with
- Productivity, cloud, identity, security and AI tools.Project Management · Organizational Change Management
Cloud phone, video, messaging and contact centre. We sell, build and support it.Project Management- Servers, storage and endpoints.IT Portfolio Management
- Laptops, desktops and servers.IT Portfolio Management
- Networking, security and collaboration.IT Portfolio Management
- Network security and SD-WAN.IT Portfolio Management
Enterprise Architecture
The standard way things are built at your company: which laptop model, which cloud, how the network is segmented, where documents live. Standards are what make support fast and projects predictable.
How we deliver it
- VisionArchitecture standards and a service catalogue written for a company of your size, reviewed as you grow.Corporate IT Management →
- FlowDocumentation that stays yours: network diagrams, asset lists, credentials and runbooks in your own systems.Flow →
- FlowService management on a subscription, with the scope written down.Flow plans →
Tools we work with
- Productivity, cloud, identity, security and AI tools.Enterprise Architecture · Service Management
- Network security and SD-WAN.Enterprise Architecture
Network and cloud security.Enterprise Architecture- Networking, security and collaboration.Enterprise Architecture
- Servers, storage and endpoints.IT Product Management
- Laptops, desktops and servers.IT Product Management
People & Leadership
Technology leadership without a full-time hire, and an IT function that fits the people you already have. This area also covers the daily experience of your staff: a working laptop on their first morning and help when something breaks.
How we deliver it
- VisionA fractional CIO who sits in your leadership meetings and represents IT there.Virtual CIO →
- VisionEmployee support and lifecycle, from onboarding to offboarding, with a support desk for every shift.Employee Support →
- FlowAn IT structure that pairs your in-house people with our engineers, with clear hand-offs.Flow →
Tools we work with
- Productivity, cloud, identity, security and AI tools.Talent Management · IT Organizational Structure · Leadership, Culture & Values
- Cloud phone, video, messaging and contact centre. We sell, build and support it.IT Organizational Structure
- Anthropic ClaudeAI assistants for everyday work.Leadership, Culture & Values
Data & Artificial Intelligence
Where your data lives, who can see it, how long it is kept, and whether it is ready for AI tools. Most AI projects stall on permissions and data hygiene rather than on the AI itself.
How we deliver it
- FlowData governance inside Microsoft 365: sensitivity labels, retention, sharing rules, and backups.SaaS Management →
- FlowSharePoint and file-server structure that people can find things in, migrated and then maintained.Flow →
- VisionAn AI readiness review and adoption plan for Microsoft Copilot and Anthropic Claude, with the access clean-up done first.Virtual CIO →
Tools we work with
- Productivity, cloud, identity, security and AI tools.Data Governance · Data Management · AI Strategy
- Anthropic ClaudeAI assistants for everyday work.AI Strategy
Databases, cloud and business applications.Data Management · Data Development & Integration
Infrastructure, software and AI.Data Insights & Analytics · AI Strategy- Backup, recovery and cyber resilience.Data Management
IT Financial & Vendor Management
What IT costs each month, which licences are still being paid for people who left, and who holds the vendors to their contracts. This is usually the fastest place to find savings.
How we deliver it
- FlowSaaS management: licence reconciliation every month, with renewals on a calendar and unused seats removed.SaaS Management →
- VisionThe Virtual CIO manages vendor contracts and escalations on your behalf.Corporate IT Management →
- SpeedHardware and software procurement through our distributor accounts, quoted before anything is ordered.Hardware & Software →
Tools we work with
- Productivity, cloud, identity, security and AI tools.IT Financial Management · Resource Optimization
- Cloud phone, video, messaging and contact centre. We sell, build and support it.Vendor Performance Management
- Servers, storage and endpoints.Vendor Portfolio Management
- Laptops, desktops and servers.Vendor Portfolio Management
- Networking, security and collaboration.Vendor Portfolio Management
- Network security and SD-WAN.Vendor Portfolio Management
Endpoint, email and cloud security.Vendor Portfolio Management- Databases, cloud and business applications.Vendor Portfolio Management
- Infrastructure, software and AI.Vendor Portfolio Management
Security & Privacy
Someone watching for attacks at 2 a.m. as well as 2 p.m., endpoints that are protected and patched, and logins that need a second factor. Privacy adds the rules for handling customer and employee data.
How we deliver it
- FlowManaged detection and response (MDR/XDR) with 24/7 monitoring and a human who calls you when it matters.Security & Compliance →
- FlowIdentity and access: multi-factor authentication and conditional access, with access reviews every quarter.Security & Compliance →
- FlowA privacy program with policies, data maps, evidence and training, run as part of Compliance-as-a-Service.Compliance-as-a-Service →
Tools we work with
- Network security and SD-WAN.Security Operations · Identity & Access Management
- Endpoint, email and cloud security.Security Management
Endpoint, cloud and identity protection.Security Management · Identity & Access Management- Network and cloud security.Security Operations
- Productivity, cloud, identity, security and AI tools.Identity & Access Management · Privacy Program Management
- Managed security operations.Security Operations
- Backup, recovery and cyber resilience.Security & Privacy Strategy
Infrastructure & Operations
The network, servers, cloud tenant and devices, and the daily work of keeping them running: monitoring, patching, changes, capacity, and a help desk that answers.
How we deliver it
- SpeedInstallations: cabling, switches, Wi-Fi, servers and workstations, delivered as scoped projects.Installations →
- SpeedTechnical support by the hour or in blocks when your own team needs a second bench.Technical Support →
- FlowManaged operations on a subscription: monitoring, patching, backups, change control and an unlimited help desk, on premises and in Azure.Flow plans →
Tools we work with
- Productivity, cloud, identity, security and AI tools.Infrastructure & Cloud Strategy · Service Desk
- Network security and SD-WAN.Operations Management · Change & Release Management
- Networking, security and collaboration.Operations Management · Change & Release Management
- Servers, storage and endpoints.Asset & Configuration Management · Availability & Capacity Management
- Laptops, desktops and servers.Asset & Configuration Management
- Infrastructure, software and AI.Infrastructure & Cloud Strategy
- Backup, recovery and cyber resilience.Availability & Capacity Management · Incident & Problem Management
Applications
Choosing and maintaining the software the business runs on, from Microsoft 365 and phones to line-of-business systems and your public website.
How we deliver it
- VisionApplication strategy and selection led by the Virtual CIO, with requirements gathered before anyone signs a contract.Virtual CIO →
- SpeedUCaaS on 8
x8: we scope, build and support phone systems, video meetings and contact centres, and sell the licences as an 8 x8 partner.Email & Communications → - SpeedImplementation projects: Microsoft 365 tenants and migrations.Setup & Onboarding →
- FlowApplication portfolio and maintenance under SaaS management, plus white-label hosting and web work for agencies.White-Label Solutions →
Tools we work with
- Cloud phone, video, messaging and contact centre. We sell, build and support it.Application Selection & Implementation · Application Maintenance
- Productivity, cloud, identity, security and AI tools.Application Portfolio Management · Application Maintenance
- Databases, cloud and business applications.Application Selection & Implementation · Application Portfolio Management
- Infrastructure, software and AI.Application Development & Delivery
- Anthropic ClaudeAI assistants for everyday work.Application Strategy