White-Label Solutions
We run the hosting and the support desk. Your name goes on both.
For agencies and IT consultancies whose clients keep asking for things they aren’t staffed for. You keep the relationship and the margin. We host the sites and answer the tickets, and the client never sees our name.
Why partners come to us
- You build websites and every client asks who'll host and maintain them
- Clients expect a helpdesk and two developers are taking turns on the phone
- You'd like recurring revenue without hiring engineers or building a NOC
- Somebody on your team answers tickets at midnight and wants to stop
- You want a partner your clients never see
What we run under your name
Managed Hosting & Websites
WordPress and business-site hosting, billed to you at a wholesale rate. Updates go in with a rollback ready and backups run nightly. The uptime monitor pages us before the client notices.
- Managed WordPress and static hosting
- Core, theme and plugin updates, with rollback
- Daily backups and malware scanning
- SSL, DNS, email deliverability (SPF/DKIM/DMARC)
- Uptime monitoring and monthly reports in your branding
White-Label Helpdesk
A support desk that answers as your company. The email domain and the portal are yours; the engineers are ours.
- Tier 1 and Tier 2 support under your brand
- Business hours or 24/7
- Your ticketing system, or ours with your logo
- Escalation paths and a monthly service report
- A playbook per client
Setting up a partnership
01 Define the offer
What you'll sell and at what service level. If you have a price list, we work backwards from it.
02 Set up the brand layer
The portal and support mailboxes get built in your identity, and the report template gets your logo.
03 Onboard clients
Each client gets a playbook before we take a ticket. It lists the contacts and the systems we're allowed into, and what we never touch.
04 Operate and report
You get one invoice a month and per-client reports you can forward as your own.
What the arrangement gives you
- A service line you can sell next week without hiring
- Wholesale pricing per site or user; you set the margin
- Every report and every email in your branding
- A partner agreement that says your clients stay yours
Partner questions
Will your engineers ever contact my clients directly?
Only as your company, through the branded mailbox or portal. We don’t market to your clients, and the agreement says so.
Can we start with one client?
Most partners do. One site or one client for a couple of months, then they widen it once they’ve seen the reporting.
Do you offer the same for phones?
Through 8
Want to add hosting or support to your price list?
Tell us what your clients keep asking for.