Flow — Managed IT Subscriptions
Managed IT on a fixed monthly plan, with engineers watching the environment between calls.
Flow is managed IT for a set amount each month. We put agents on every device and in your Microsoft 365 or Google Workspace tenant, patch on a schedule, keep the backups running, and answer the helpdesk. Once a month you get a report on what happened.
Who signs up for Flow
- You want IT covered without hiring for it, at a number you can budget a year out
- An insurer has sent a HIPAA questionnaire and somebody has to own the answers every year
- You run operations and want one number to call and an SLA in the contract
- Your current IT only turns up after something has broken
- You run an agency and want hosting or helpdesk to sell under your own name
The three parts of Flow
One subscription, three categories. Each page says what’s managed and what we leave alone.
Security & Compliance
Analysts watching every endpoint and mailbox 24/7, through Arctic Wolf and Trend Micro, and a compliance program kept current all year.
- Compliance-as-a-Service
- Managed Security (MDR/XDR)
SaaS Management
Every subscription in one inventory, with accounts closed the day someone leaves. The data behind them gets backed up somewhere you control.
- Cloud Backup & Storage
- Managed SaaS Applications
White-Label Solutions
Hosting and a support desk under your name, for agencies that want the revenue without hiring engineers.
- Managed Hosting & Websites
- White-Label Helpdesk
The first month, then every month after
01 Onboarding
We document what you have and get agents onto every device, then fix whatever's urgent. Usually that's MFA nobody turned on and a backup nobody has tested.
02 Monitor and maintain
Patching runs on a schedule and backups get checked. When something alerts at 2 a.m., we're the ones who see it.
03 Support your team
Your staff call the helpdesk as often as they need. Response targets depend on the plan.
04 Report and review
A report you can read in ten minutes, and a call to go through it. And if you're overspending on licenses, we say so there.
Inside and outside the subscription
Covered by the subscription
- Devices, cloud tenants, security tooling, and backups, watched daily
- A fixed monthly fee with the scope and SLA in the proposal
- Most problems fixed before anyone on your side notices
- A monthly report and a standing call to go through it
Outside the subscription
- One-off fixes and projects without a plan (that's Speed)
- Board-level strategy and vendor negotiations (that's Vision)
- Anyone who only needs an engineer a few times a year
- Office moves and large rollouts (quoted separately)
The three plans
Priced per user or per device, and confirmed in the proposal after the Health Check.
Flow Essentials
The plan most small offices land on: devices and the tenant looked after daily, plus a helpdesk your staff can call.
- Every device monitored and managed
- Microsoft 365 or Google Workspace administration
- Helpdesk for your staff, no cap
- Security monitoring and scheduled patching
- A monthly check-in on what's next
Flow Professional
For the office where a day of downtime costs real money, or a customer is asking about security.
- Everything in Essentials
- EDR/MDR on every endpoint, watched 24/7
- Cloud backup with a tested disaster-recovery plan
- Compliance support for SOC 2 and HIPAA
- Priority SLA, response time in the contract
Flow Enterprise
For organizations with several sites or legal entities, and usually a regulator to answer to.
- Everything in Professional
- Dedicated account manager and named IT strategist
- Custom SLA with response and resolution times
- Multi-site and multi-entity management
- Deeper compliance and regulatory support
Questions people ask before signing
What does Flow manage, exactly?
Whatever’s on the plan: workstations and servers, the Microsoft 365 or Google Workspace tenant, the security tooling and the backups. If it’s on the plan, we’re watching it.
Does Flow include Microsoft 365 and Google Workspace support?
Both. It’s most of what the helpdesk does: new accounts, licenses, mailbox rules, shared drives, and the security settings that keep the tenant sane.
What happens with projects that aren't in the plan?
An office move or a migration gets scoped as a separate project, usually at a better rate than a new Speed customer pays. You see the price first.
Is there a minimum term?
Most plans run twelve months, billed monthly. Onboarding starts the week the proposal is signed. If you’d only call us a few times a year, a plan costs more than it saves and we’ll say so.
Can we keep our internal IT person?
Plenty do. They keep someone in-house for daily questions and use Flow for the overnight monitoring and security work. We write down who owns what at onboarding.
If you also want someone at the leadership table
Vision is the layer above Flow: a fractional CIO in your planning meetings, and staffed support desks for employees or customers.